We are very sorry to hear that your package has not arrived. We understand how frustrating this can be, and we will do everything we can to resolve this for you.
To help us, could you please take a moment to confirm that the shipping address on your order is correct?
We have already started an investigation with the shipping carrier to locate your package. These investigations typically take 3-5 business days to complete. We will notify you as soon as we have an update.
Please be assured that if the package cannot be located, we will immediately issue a full refund or ship a replacement to you, whichever you prefer.
Thank you for your patience while we sort this out.
Sincerely,
Customer Service
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