We are sincerely sorry that the item you received was not what you expected. We understand this is frustrating, and we want to resolve it for you as quickly as possible.
Here’s how we can fix this:
1. Choose Your Solution: Please let us know if you would prefer a full refund or an exchange for the correct item.
2. Easy Return: We have already sent a prepaid return label to your email. Please pack the item with all the accessories it came with and attach the label to the box.
3. Fast Resolution: As soon as our team receives the return, we will immediately process your refund or ship your new item.
Again, we apologize for this mistake and appreciate your patience.
Sincerely,
Customer Service
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